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News FFBE Korea Fan Festa Q&A

Discussion in 'Announcements & Events' started by Carnefix, Dec 6, 2017.

  1. Carnefix

    Carnefix R.I.P. Nyx... Staff Member Moderator German Moderator Arena Runner-Up VIP Supporter

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    [FFBE Korea Fan Festa Q&A]
    Here are some of the questions from the previous Korea Fan Festa and the FFBE team’s response to them:

    Q: Are you aware of hacks? If yes, how are you dealing with it?
    A: We actively monitor the game for any hacking activity, and are aware of some hacking activities currently occurring in game. When we do confirm any type of illegal play, we do our best to handle this situation in accordance with the FFBE terms of conditions, which in some cases can include banning accounts confirmed to have cheated. Additionally, we also monitor and appropriate actions against websites engaged in illegal sales of in-game currency.​

    Q: What is Facebook login for?
    A: We utilize Facebook as a method for players to backup their account in the event that if their phone is lost or broken, they do not lose their account data. This allows users to retain their game progress, even if they choose to change devices.​

    Q: We know that Facebook login is for the purpose of protecting accounts, but it makes us fear losing accounts.
    A: We are looking into other possible methods for account linking and login outside of Facebook. However, in order to ensure no adverse issues occur with the implementation of a new system, we are carefully investigating all aspects of these alternative methods before committing to add them to the game.​

    Q: Why do users who don't do anything wrong get banned from Facebook?
    A: There are cases in which Facebook may ban users as a result of their account monitoring processes--accounts may be banned if Facebook detects an account it believes to not be authentic. Any users who believe wrongful action was taken against their account should submit a ticket to our support system, and we will do our best to address any issues.​

    Q: We need to know the reason why our accounts get banned so that we can avoid getting banned.
    A: Unfortunately, as we mentioned in our previous answer, some instances of bans are out of our control and are a result of Facebook policy and monitoring. We will always try our best to assist users who were wrongfully denied access to the game.​

    Q: Is there any plan to expand communication methods? (Currently, we have Naver official café, Facebook, Twitter)
    A: We are considering holding user Q&A sessions every month or so through our online channels. We will provide further updates soon, so please stay tuned!​

    Q: There are lots of misspelling inside the game and macro responses when issuing tickets to CS. Are there any plans to improve this kind of matter?
    A: We very much appreciate feedback such as this, and are constantly looking for ways to improve all aspects of our service. We will keep these specific issues in mind moving forward as we look for ways to increase quality of our processes.​

    Q: Why don't you open gacha chance to the public?
    A: We apologize for being unable to provide exact rates for summons for the Global Version of FFBE, but unfortunately it is the policy [of Square Enix] to not release these figures.​

    Q: Regarding the EX point rewards, why is Global version different from JP version?
    A: We felt it more advantageous to global players if they had a chance to get a different 5-star unit through 5★+ EX Tickets rather than getting the same unit every time. Additionally, we feel the EX rewards for the Global version are in line with the current state of the game, whereas we feel the Japanese rewards align with that version of the game, which was been out for a longer period of time.​

    Q: Is there any plan to add the easier chain function without using chain macro?
    A: There's no such plan at the moment. However, we believe that finding combinations for different units with different attack patterns is part of the fun of Final Fantasy Brave Exvius, and would strongly recommend our players to find and master these combinations as they play through the game.​

    Q: Item drop rates seem different in every patch.
    A: We are always monitoring user feedback following each of our updates, and continue to adjust the game's balance to provide the best play experience.​

    Q: Is there any plan to simplify Facebook friend setting?
    A: We do not have any current plans to update the Facebook friend settings, but we appreciate the feedback. We would like to consider this as a possibility moving forward.​

    Q: Many responses to customer inquiries are automated responses. Are there plans to strengthen customer service to allow for more direct and personalized responses to customer inquiries?
    A: Our current support team has a strong focus on troubleshooting game issues and technical support. In regards to specific feedback and inquiries about game content, we are considering having monthly Q&A sessions to address community concerns and feedback.​

    Q: Solved bugs tend to reappear in the next versions. Is it because of shortage of developers or managing staff?
    A: We apologize for any issues these bugs cause our users, and always strive to provide bug free updates. We will continue to analyze our development and QA processes to find ways to limit any reoccurring or new bugs in future updates.​

    Q: Is there any plan to implement an ingame messenger or messaging function?
    A: We don't have plans to implement a messaging system currently, but we do appreciate your suggestion. If possible, we will consider if adding something like this is feasible in a future update.​

    Q: Why are there differences in the summon rate for 4-star units between JP and Global?
    A: The chance for getting banner units from 4-star tickets was increased with the updates to rainbow summon rates last month. As the Japanese version and Global version have been in operation for different lengths of time, there will always be some differences between the two titles.​

    Q: Are there any plans to move weak ★3 rare summon units to friend gacha pool?
    A: We currently don't have plans to rearrange which units fall under the various summon banners. Many of the weaker 3-star units you may be thinking of might not be as useful as others in battle, but they do have Trust Master Rewards that we feel merit them continue to be in the current Rare Summon pool.​

    Q: Please clarify the rules for setting unstackable abilities clear.
    A: We make abilities that may potentially break the balance of the game when equipped multiple times unstackable. Stackable abilities require additional balancing to ensure that having multiple copies of these abilities does not create imbalance. Especially with Trust Master Rewards, we want to ease any burden on players to have to obtain multiple copies of identical abilities, which is another reason why we decided to make some abilities non-stackable.​

    Q: Is there any plans to implement ways to utilize units with 100% Trust Master?
    A: We do not have any concrete plans on ways to utilize such units, but we have been considering this as a possibility. Please stay tuned for future updates!​

    Q: Are there any plans to make more end-game contents like the Ring of Dominion?
    A: We do not have any concrete plans at the moment, but we have been considering this as a possibility. Please stay tuned for future updates!​

    Q: Are there any plans to make the main characters stronger like 7 star awakening?
    A: We are planning to release 7 star awakening in the future, but have not finalized the timeline of implementation. We will update everyone on this as soon as we can.​

    Q: When is 3% rainbow coming?
    A: Summon rates of rainbow crystals have been tripled as of 11/24.​

    Q: In arena, do AI use the awakened versions of abilities?
    A: Yes, they do.​

    Q: When will higher level colosseum content be made?
    A: Higher level colosseum contents will be released later in the future in order to let players to enjoy the colosseum more.
    We are planning to introduce high-level colosseum content in the future to bring a new challenge to veteran players. We will provide updates as soon as we have finalized plans for this new content.​

    Q: Are there any plans to remake existing FF series characters?
    A: We do not have any concrete plans at the moment, but we have been considering this as a possibility. Please stay tuned for future updates!​

    Q: Are there any plans to make changes to the Trust Master system?
    A: Unfortunately we do not have any plans to change the base Trust Master system. However, we do monitor player feedback and will take comments such as these into consideration.​

    Q: Please raise the maximum number of friend slots.
    A: We do not have any concrete plans at the moment, but we have been considering this as a possibility. Please stay tuned for future updates!​

    Q: Is there any plan to provide buffs/special abilities to parties that have specific unit combinations? (ex: all-FFVI party gets special abilities)
    A: We do not have any concrete plans at the moment, but we have been considering this as a possibility. Please stay tuned for future updates!​

    Q: Is there any plan to update unit category function for easier categorization? (ex: physical attacker, magic attacker, tank, support etc)
    A: We don't have plans to update the unit category function currently, but we do appreciate your suggestion. If possible, we will consider if adding something like this is feasible in a future update.​

    Q: Are there any plans to make a function that lets you auto-repeat actions or reset repeat settings?
    A: We don't have plans to implement an auto-repeat actions or reset repeat function currently, but we do appreciate your suggestion. If possible, we will consider if adding something like this is feasible in a future update.​

    Q: Please implement multi summoning for tickets as well.
    A: We do not have any concrete plans at the moment, but this is being discussed. We are currently considering how best to implement a UI and Summon Ticket system that is convenient for our players.​

    Q: Will limited time characters get 6 star or 7 star forms in the future?
    A: We are still determining the specifics of how 7-star Awakening will be incorporated into the Global Version, including how we will handle 7-star Awakening for limited time characters. However, as a general rule we would like to allow for all 5-star base units to be upgraded to 7-star rarity at some point in the future.​

    Q: Is there any plan to strengthen non-mainstream weapons like whips, maces?
    A: We very much appreciate the feedback and would like to consider ways to address the current state of these weapon types. We would love to hear additional feedback on this matter if there is any.​

    Q: Is there any plan to let users can control jump's timing?
    A: We have been considering this as a new feature to implement in a future update. We will be sure to provide more details once we are able.​

    Q: Is there any plan to improve how you are disadvantaged if you start on the defense at the arena?
    A: We currently are not planning to change the battle flow in the arena, but do appreciate the feedback. Please continue to provide feedback and we will do what we can to accommodate user requests.

    Source: https://www.facebook.com/notes/fina...an-festa-question-and-answer/972355802926300/
     
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  2. Yilun

    Yilun Ascended Member

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    I appreciate their willingness to hold Q&A, but some of these answers are just downright cop-outs. Suffice to say that I don't work for them but I could have gone up to that podium and given the same vanilla, cookie-cutter, garden-variety answers that they've given. "We apologize for the inconvenience. We appreciate all the feedback from the community. We will continue to analyze the situation. Next question please". ::zzz:: What's most funny is the answer to the question of why do we get so much automated responses from gumi support was an automated response in it of itself LOL. In short, nothing said in this Q&A that the casual ffbe gamer didn't already surmise themselves.
     
  3. Mercy

    Mercy Monthly Arena Champ Monthly Arena Champ Supporter

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    Some of these responses are fucking trash. There's no other polite way to describe them.


    This is a business. If you're going to flat out handle your customer service in a manner that actively pushes away your customers then you deserve to have your business be shit upon. Corporate Social Responsibility, they should take a class on it, because I am and right now I can pinpoint every single flaw this company has, ethics aside.
     
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  4. Caliber

    Caliber VIP VIP

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    I like the point about all 5 star bases going to 7, my Elza gl Sakura and a2 will shine !!
     
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  5. nxnco

    nxnco Ascended Member Supporter

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    The only Q&A that matters to me.

    TL;DR
    Gumi: "Macros are for noobs" ::ink::
     
    Last edited: Dec 6, 2017
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  6. Kingguss

    Kingguss Ascended Member Supporter

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    "However, as a general rule we would like to allow for all 5-star base units to be upgraded to 7-star rarity at some point in the future." <------- this makes me feel better about global "exclusive" units like reberta
     
  7. Sefiros

    Sefiros Its better than before, really... VIP Supporter

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    You exactly quoted the most important question for me and both of those answers from gumi seems to be like showing middle finger to the players, don't you think?
     
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  8. Lyra

    Lyra Active Member

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    Exactly.

    This is a huge problem with their credibility now. Why be shady and hide the numbers just because you're not being forced to like how it is over in Japan with their law?

    Transparency builds trust, forever and always.
     
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  9. Maxie

    Maxie Well-Known Member

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    Or it builds legal hassles when somebody protests the 3% only because they had bad RNG. That's prolly the rationale behind, and let's be honest, a gazillion of hungry hyenas would complain to Gumi about that.
     
  10. victor sant

    victor sant Ascended Member

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    I'm happy that this means that I will have a chance to get them.
     
  11. Lyra

    Lyra Active Member

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    How depressing a world we live in where people would actually do that. D=
     
  12. Neoexdeath2020

    Neoexdeath2020 Active Member

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    I don't think this is the case. It would be up to the individual claiming the system is rigged to prove it in a court. You don't see regular lotteries being sued by people who didn't win.
    I think it's simply because it's beneficial to their money grabbing tactics. Being able to tweak the rates up and down as needed to get the cashflow the owners wish for.
    It's a dick move, but as long as it's legal and people keep pumping money into the game you can't really blame them.

    You can however blame lawmakers in your own country for not being on the ball when it comes to having relevant online gambling laws.
    In my country lootboxes/gacha/etc isn't considered gambling. Since they define gambling as something where you can win money/items with "real world" monetary resell value.
    Which is a very outdated way to look at things, that isn't in line with modern psychological addiction research. Nor a 21:st century economy.
     
  13. Jayve

    Jayve Ascended Member Supporter

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    Seems like no repeat on limited time banners.
     
  14. Karn

    Karn Ascended Member Supporter

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    That was a very unsatisfying QA session. Lots of canned PR speak, little substance. I was thinking of spending more money in support of this game but their answers aren't motivating me.
     
  15. Mercy

    Mercy Monthly Arena Champ Monthly Arena Champ Supporter

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    Their Public Relations staff need fired tbh. Go back to college and get another degree in something you don't fail at.

    Might I suggest foreign language? Or how about an art major?
     
  16. HazardSephiroth

    HazardSephiroth Well-Known Member Supporter

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    All the Q&A in one phrase:
    We do not have any concrete plans at the moment, but we have been considering this as a possibility. Please stay tuned for future updates!

    ::rudecat15::
     
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  17. Yilun

    Yilun Ascended Member

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    I definitely think this is more of the reason why they are unwilling to release gacha rates to public.

    Sustainer, when he was still active, already proved with his own data analysis and metrics that the rates have been "tweaked" by gumi. Over thousands of sample size input pulls from the community, Sustainer showed that global rainbow rates were solidly hovering at 2% when the game first launched. At some point (I forget the specific banner), there was an evident and clear steep drop from that down to about 1.2%-1.4% using the same sample size thereafter. Statistically speaking, he used a big enough sample size mathematically that we shouldn't see such drastic deviations unless there was some external agent that messed with the numbers (aka Gumi).

    In other words, when someone doesn't want to turn over phone/email records, the simplest answer is often the correct one - they have something to hide. Gumi's in the same boat with their gacha rates. Public scrutiny would handicap their ability to tweak the rates to milk max money from player base. I wouldn't be surprised whatsoever that the current 3% "tripled permanent" rate will somehow magically drop to 2% when FF7 cash-cow banner arrives.
     
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  18. Seven

    Seven Well-Known Member Supporter

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    Well, the part about FF character remakes caught my eye. Perhaps there WILL be God Kefka, NEO Exdeath, or Safer-Sephiroth! Or the heroes...how does First Class Cloud sound?
     
  19. Khanh

    Khanh Well-Known Member Supporter

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    Gumi read and knew all players' wishes, demands, suggestions ... but 'Sorry, we're doing business... we only do things that bring us more money'.
     
  20. xTeKt0n1c

    xTeKt0n1c Chips ‘n’ Gravy VIP Supporter

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