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News Issue Report + Compensation | March 12th

Discussion in 'News & Events' started by Carnefix, Mar 12, 2018.

  1. Carnefix

    Carnefix Newsl0rd Staff Member Moderator Arena Runner Up S2 VIP Supporter German Moderator Arena Runner-Up S1

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    [​IMG]

    Thank you for playing FINAL FANTASY BRAVE EXVIUS.

    Our sincerest apologies for the inconveniences caused by the delay of game version 2.7.0 on the Apple App Store. We appreciate your understanding in recognizing that the issue was
    something beyond our control, and would like to thank you for your unwavering patience as we worked with urgency to push the new version's release. To make up for the play time lost due to
    this incident, we offer the following compensation for the inconveniences caused:

    [Compensation for iOS Users Only]
    • NRG Restore 10 x 30
    • Lapis x 1500
    • Rare Summon Ticket x 5
    • MA-X Maniple Raid Coins x 10,000
    • FFIX Ticket x 3,000
    • Yellow Disks x 3,000
    • Advance Token x 20
    To address the loss of login days, we will be moving the daily login rewards Day 28 reward to an earlier date, and replacing the original 28th day with 100 Lapis.
    The Star Quartz for Day 27 will be sent to all players.

    [Daily Login Rewards Calendar Change]
    • The 10+1 Summon Ticket for Day 28 of the daily login rewards will be moved to Day 27.
    • The daily login reward for Day 28 will be changed to Lapis x100.
    • The Star Quartz x10 daily login reward will be given to all users as compensation.
    We also apologize for the recent in-game issues that have surged, and would like to compensate all players with the following:

    [Compensation for all users for recent issues/bugs]
    • Lapis x500
    • Star Quartz x 10 (Shift in Daily Login)
    Thank you for your continued support!

    [Update]
    • Additional 100 Lapis Compensation
    [Note]
    If you're on Android, just log into iOS half a minute to get the compensation.
    It will appear in your mailbox and you can switch back to android and claim it there. The Lapis will stay on iOS if you claim it there and switch back to Android after it.

    Attention:
    @Arnatuile: Do this at your own risk though. During the recent blackout for iOS version of the app, iOS users could not log into an android device because their account were "flagged" as iOS users.
    We do not know whether that's something Gumi has been doing since FFBE's birth, but I wouldn't risk that happening to my Android account, just in case iOS updates get mysteriously delayed again.​
     
    Last edited: Mar 12, 2018
    Fenix808 and Arnatuile like this.
  2. Carnefix

    Carnefix Newsl0rd Staff Member Moderator Arena Runner Up S2 VIP Supporter German Moderator Arena Runner-Up S1

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    Can an Android user try to login on an iPhone and see if he gets the compensation? :D
     
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  3. KeybladeMaster97

    KeybladeMaster97 Ascended Member Supporter

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    Awesome compensation, thanks to this just reached 60,200 free lapis.
     
    Fenix808 likes this.
  4. Dayne

    Dayne Ascended Member Supporter

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    My greedy self was wondering the exact same thing... ::innocent::
     
  5. jonathangariepy

    jonathangariepy Ascended Member

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    Gonna try it out :P
     
  6. fletcha

    fletcha ฅʕ•̫͡•ʔฅ . ʕʘˑ̫ʘʔ . ʕʘ‿ʘʔ . (´ᴥ`) VIP Supporter

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    Underwhelming I'd say.
     
  7. Absolem

    Absolem Ascended Member Supporter

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    You know what ? That works.

    Edit : To be more specific, I can't even login with my iPhone 4S - too old device -, but trying to log was enough to give me iOS compensation when I came back to Nox.
     
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  8. KeybladeMaster97

    KeybladeMaster97 Ascended Member Supporter

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    You can, I tried using an old android account that I used to play before having my main iOS account and it received the same compensation
     
    Carnefix likes this.
  9. iMeHm3t

    iMeHm3t Well-Known Member

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    Anything‘s better than nothing ::blackmage::
     
  10. Horus

    Horus Ascended Member

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    Lost 25 hours = 300 NRG
    25 orbs of raids 2200x25=55000
    25 orbs of arena or 500 lapis
    So do you think it is fair enough?
    I think we deserve better...

    Edit : finally I got Ex Aileen from the rare tickets, so I’m grateful to this compensation!
     
    Last edited: Mar 12, 2018
  11. Fink

    Fink Well-Known Member

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    Compensation is fine. I would've liked to get a trust moogle to make up for what I lost for losing raid rank. Even a 5% moogle would've been nice. Still good compensation though.
     
  12. Pandaranda

    Pandaranda VIP VIP Supporter

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    Lol xD seems like a pretty major loophole haha (what was the point of flagging accounts then??), maybe I should jump on my bf's old iPhone (although probably more effort than its worth, not to mention the disapproval from him xD)
     
  13. Carnefix

    Carnefix Newsl0rd Staff Member Moderator Arena Runner Up S2 VIP Supporter German Moderator Arena Runner-Up S1

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    I will do the same.
    That also happened in the past there the Korean version gave out a compensation and we were able to get it with just logging in on their game version to get it.
     
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  14. Jim

    Jim Ascended Member

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    Android users can log in on iOS to get the compensation. If you log in then it shows up in your mailbox. You can then switch to Android without claiming it on iOS. It will still be in your mailbox and you can claim it to have the lapis on Android.
     
  15. Pandaranda

    Pandaranda VIP VIP Supporter

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    I wonder how long it will last for before you can no longer get the compensation?
     
  16. Carnefix

    Carnefix Newsl0rd Staff Member Moderator Arena Runner Up S2 VIP Supporter German Moderator Arena Runner-Up S1

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    No idea. Emergency maintenance 2 incoming? ::ink::
     
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  17. Novaultima

    Novaultima "Hall of Fame" Member

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  18. udon

    udon 「or not to [B]e」 VIP Supporter Arena Runner-Up S1

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    thank you!
     
  19. Arnatuile

    Arnatuile Wolf of Lapis Street. Proud Evade user. Staff Member Moderator VIP Supporter

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    Do this at your own risk though. During the recent blackout for iOS version of the app, iOS users could not log into an android device because their accounts were "flagged" as iOS users. We do not know whether that's something Gumi has been doing since FFBE's birth or not, but I wouldn't risk that happening to my Android account, just in case iOS updates get mysteriously delayed again.
     
    Dragoon87, Clodia and Carnefix like this.
  20. Carnefix

    Carnefix Newsl0rd Staff Member Moderator Arena Runner Up S2 VIP Supporter German Moderator Arena Runner-Up S1

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    I will add this to the thread.
     
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