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News Issue Report - (Connection Issue resolved/Compensation)

Discussion in 'News & Events' started by KeybladeMaster97, Nov 7, 2019.

  1. KeybladeMaster97

    KeybladeMaster97 "Hall of Fame" Member Supporter News Announcer

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    [​IMG]

    Thank you for playing
    FINAL FANTASY BRAVE EXVIUS.

    Recently there was a connection issue with the game.

    After investigations with our network service provider the issue is now resolved.

    Players are encouraged to redownload the game data to remove any old game files that may still be stored in their phones to rectify any further issues.

    We understand your frustrations with the issue and have prepared compensation for our players. Please refer to the following for details:

    October Monthly Login Bonus
    Eligibility: Any player who tried to log in from 10/17 - 11/1 PDT
    Compensation: Missed login rewards from 10/17 - 10/31 PDT
    Distribution Date: 11/7 PST

    Spooktacular Login Bonus
    Eligibility: Any player who tried to log in from 10/17 - 11/1 PDT
    Compensation: Missed login rewards from 10/24 - 11/01 PDT
    Distribution Date: 11/7 PST

    Spooktacular Slot Machine
    Eligibility: All players
    Compensation: Slots de Chocobo reopened from 11/7 - 11/13 PST.
    All players will receive 8 tokens (daily quest rewards).
    *Players who have received bonus rewards previously will not be able to receive them again.
    Distribution Date: 11/7 PST

    FFBE Event (Grave Hexvius & Mean Ghouls)
    Eligibility: All players
    Compensation: Grave Hexvius & Mean Ghouls events extended from 11/7 - 11/13 PST
    Event summon period extended from 11/7 - 11/13 PST
    Effective From: 11/7 PST

    Subscription Bundles
    Eligibility: Players who purchased the bundle on or before 11/1 PDT and tried to log in from 10/17 - 11/1 PDT
    Compensation: Any missed rewards from the purchased bundles up to a certain number of days

    40M DL Fountain of Lapis (Up to 13 Days Compensated)
    Fountain of Tickets (Up to 15 Days Compensated)

    40M DL Mountain of Treasure 1 (Up to 15 Days Compensated)
    40M DL Mountain of Treasure 2 (Up to 15 Days Compensated)

    Mountain of Trust Moogles (Up to 15 Days Compensated)

    Distribution Dates:
    *The compensation for each bundle will be processed after the subscription period has ended.

    40M DL Fountain of Lapis - 11/7 PST
    Fountain of Tickets - 11/14 PST

    40M DL Mountain of Treasure 1 - 11/21 PST
    40M DL Mountain of Treasure 2 - 11/21 PST

    Mountain of Trust Moogles - 11/28 PST

    FFV Trial (Fork Tower - Black Tower)
    Eligibility: All players
    Compensation: FFV Trial: Fork Tower - Black Tower reopened from 11/7 - 11/13 PST
    Barrier Tower raid summon reopened from 11/7 - 11/13 PST

    [Event-related items]
    Atomos Raid Coin x200,000
    Hearts Against the Void (recipe)
    Coral Ring (recipe)
    Flame Ring (recipe)
    Black Robe (FFV) (recipe)
    Poisonous Fang (crafting material)
    Distribution Date: 11/7 PST

    KINGDOM HEARTS Union χ Collab Celebratory Summon
    Eligibility: All players
    Compensation: Summon period reopened from 11/7 - 11/13 PST
    Effective From: 11/7 PST

    KINGDOM HEARTS Union χ Collaboration Login Bonus
    Eligibility: Any players who tried logging in during 10/17 - 11/1 PDT
    Compensation: Any missing login rewards distributed during 10/17 - 10/23 PDT
    Distribution Date: 11/7 PST

    Premium 10+1 Summon [KINGDOM HEARTS Union χ]
    Eligibility: All players
    Compensation: Summon period extended until 11/20 PST

    Trial Marathon - Holiday Road
    Eligibility: All players
    Compensation: Holiday Road event to be reopened from 11/7 - 11/13 PST
    *All trial bosses will be made available from the start.
    **Previous progression will be retained.

    Effective From: 11/7 PST

    Equipment Enhancement Event Steel Castle Melfikya
    Eligibility: All players
    Compensation: Equipment Enhancement Orb Restore x80 (next Equipment Enhancement event to be held from 11/7 - 11/13 PST)
    Distribution Date: 11/7 PST

    General Compensation
    Eligibility: All players who started playing before 11/7 PST
    Compensation:
    - Lapis x1000
    - 5★ Trust Moogle (ALL 10%) x1
    - Rare Summon Ticket x2
    Distribution Date: 11/7 PST

    * We will be sending out the compensation to everyone starting from 11/7 PST via in-game mailbox. Please expect some time for processing due to the volume, and contact Customer Support if you face issues retrieving the compensation.

    - The FINAL FANTASY BRAVE EXVIUS Team
     
    Eynskaet, Magoya, Fenix808 and 3 others like this.
  2. LurkerRamza

    LurkerRamza Well-Known Member

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  3. TheKillingJoke

    TheKillingJoke Shenaniganator VIP

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    Now that's what i call an adequate compensation.
     
    Magoya, Fenix808 and KeybladeMaster97 like this.
  4. anorwynn

    anorwynn Member

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    I have to admit I think they did right by the people this time. Of course some will still be unhappy. I was happy because I lucky enough to never have issues, so it is all freebies for me.
     
  5. Hollis

    Hollis The heretic VIP

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  6. PrezObama

    PrezObama "Hall of Fame" Member Supporter

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    Thanks for saving my dumb ass who forgot the last slot coin from Daily and had a single one left over I couldn't use. Now I can again!
     
  7. Magoya

    Magoya The Leading Mustache Staff Member Moderator VIP Supporter Spanish Moderator

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    I'm glad we're going to be able to participate in the different events that were available during those days.
     
  8. pete146

    pete146 Ascended Member

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    So - am I reading this incorrectly?

    All I see is that players get the log in rewards that they missed, keep any dailys that they paid for up front, and get the chance to do the events that they missed.
    Basically players are put in the same position that they would have been in if Gumi hadn't messed up!

    The only actual compensation for missing 3 weeks of the game is 1000 lapis, a 10% moogle, and 2 rare tickets. We got more that that when Gumi got hacked!
     

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