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Where to find the Inquiry Code?

Discussion in 'General' started by Clodia, May 16, 2018.

  1. Clodia

    Clodia "Hall of Fame" Member Supporter

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    Due to another thread mentioning that code, I remembered that I once screenshotted it just to be safe.
    I quickly tried to look it up again in my screenshot folder and it is gone ::rudecat4::
    It was probably during the time I still had another phone...

    So I decided to renote that Inquiry Code (on real paper this time) and went to customer support where it should be displayed. Well. Either I look at the wrong place or it isn't there anymore :O Instead, there opens a window with nothing but a text field where you can describe an issue. No inquiry code.

    Did they... change layout? Am I just too dumb to find it? Where is my inquiry code T_T
     
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  2. Squall

    Squall Delta Starl0rd Valentine's Cupid Chocobro Santa Supporter VIP Supporter

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    There’s a button on the home screen

    On the white home screen where you’d log in with FB clink info then support
     
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  3. Jackal90

    Jackal90 I am, the drag0n l0rd. VIP Supporter

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    It's funny, after seeing all the people having issues with their devices this month etc I actually wrote all my details down.
    Since I just use my phone, any screenshots etc would vanish if anything happens to it.

    But start the app, on the white screen there's a button for info, click that and it's there.
    Also note that it looks as if it's case sensitive too.
     
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  4. Clodia

    Clodia "Hall of Fame" Member Supporter

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    Thank you so much ::happy::
    I really was looking at the wrong place ::innocent::
     
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  5. Jackal90

    Jackal90 I am, the drag0n l0rd. VIP Supporter

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    Please tell me you didn't click top right of the in game screen then view the info like I did? XD
     
  6. Clodia

    Clodia "Hall of Fame" Member Supporter

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    Haha, nah, I went to menu, then costumer support where they have a bunch of faq and then to a window where you can describe your problem, add a picture and stuff (which seems weird considering the real customer support seems to be accessible only through the white home menu o.o Where the hell have I been? XD)
     
  7. Dantz

    Dantz Renewed hopel0rd Chocobro VIP Supporter

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    This is going to sound really stupid, but when I read the title of this thread and the fact that "Inquiry Code" was capitalized, I thought you were talking about another game. I knew gumi did The Alchemist Code, so I thought maybe it was something related.

    ::rudecat18::
     
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  8. Clodia

    Clodia "Hall of Fame" Member Supporter

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    Hahaha XDD Well, as a German, capitalization is quite the norm for me XD
    And nah, it doesn't sound more stupid than me frantically trying to find the code where it has never been in the first place :3 It really has kinda a game name sound to it XDD
     
  9. TheDude74

    TheDude74 King of Figaro VIP Supporter Monthly Arena Champ S1

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    I did this exact thing yesterday, I saw people having issues so I went and searched for where to get the code and wrote the code down lol :-P
     
  10. Jackal90

    Jackal90 I am, the drag0n l0rd. VIP Supporter

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    I just don't like risks.
    I took screenshots of all my details I use on games and other sign ins, then realised.
    If my phone dies or I lose it, those screenshots are gone too XD

    Just wrote them all down on paper and put in my file.
     
  11. Dantz

    Dantz Renewed hopel0rd Chocobro VIP Supporter

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    Screenshot and then transfer to PC. Or screenshot with Nox and it's already on PC. ::rudecat9::
     
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  12. Jackal90

    Jackal90 I am, the drag0n l0rd. VIP Supporter

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    My PC toasted it's self so not an option lol.
    Just making do with my phone.
     

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